Telecoms in France
SFR is the number one alternative telecoms operator in France. SFR is also an operator providing a comprehensive range of services meeting the expectations of private and business customers alike, offering them the best of the digital world. At year-end 2011, the total number of mobile customers was 21.5 million, and the active broadband residential customer base represented 5 million customers, which represent respectively a 31.3% and 22% market share.
SFR fully controls its networks. In 2011, it invested €1.7 billion, mainly in networks and computer systems. This allows SFR to develop the most comprehensive network for the mobile Web with the most extensive 3G+ coverage to 98% of the population, the free distribution of a small device, the “SFR Femto”, to optimize 3G coverage at home or at work, and approximately 4 million Wi-Fi hotspots.
SFR also engages in strcutural investments for the future, which includes the further development of optical fibre networks on French territory and obtaining 4G frequencies in the 2.6 GHz and 800 MHz bands. These frequencies will allow the operator to multiply by five the transmission speed and offer its customers new services and uses. SFR continued to develop enhanced customer relationbs and its network of sales outlets in 2011. This improved customer contact-point quality includes 840 SFR customer-service stations with specially-trained sales forces providing advice and assistance, 12,000 call center service representatives and 1,100 home technicians. An exclusive distribution partnership with retailer Fnac provides SFR with an exclusive presence in 80 of its stores by the end of 2012.
SFR has developed an innovative pricing strategy and anticipates customer expectation with mobile service offers emphasizing loyalty, which are more flexible for the customer (the “Carrées” plans with or without commitment, with or without a mobile phone), and no thrills (low-cost, no-commitment and no-mobile) offers sold exclusively online (Red series).
SFR is also leading innovation to the benefit of its customers. It is the first French operator to launch 3G mobile networks in the country and the first to offer femtocell which provides optimal coverage at home and at work. It is also the first in Europe that offered a gaming renting platform providing a service quality control.
In the business segment, the strategy of SFR Business Team focuses on three main areas: cloud computing, internationalization and fiber optics. SFR Business Team has also reaffirmed its commitment to customer satisfaction and was awarded the Qualicert label for a second year in a row.
SFR also rents capacity on its networks to the main virtual operators (MVNOs). Strategic agreements were concluded in 2011 with Virgin Mobile and CIC/NRJ Mobile, and La Poste Mobile, a joint venture with La Poste, was successfully launched.
is a wholly-owned subsidiary of Vivendi following the acquisition in June 2011 of the 44% stake in SFR previously held by Vodafone. It had revenues of €12,183 million and an EBITA of €2,278 million in 2011. It had 10,039 employees at the end of 2011.
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Telecoms in Morocco
Maroc Telecom is the incumbent telecommunications operator in Morocco with operations in the fixed line telephony, mobile telephony and Internet sectors.
It has conducted a dynamic process of international expansion since 2001, resulting in controlling stakes in the incumbent operators of Mauritania, Burkina Faso, Mali and Gabon. In addition, it holds 100% of Casanet, one of the leading suppliers of Internet solutions in Morocco and the publisher of the Moroccan Internet portal menara.ma.
Maroc Telecom’s subscriber base in Morocco and in the other countries where it operates was close to 29 million customers at the end of 2011. It holds the largest national distribution network. Its direct and indirect network includes more than 71,000 points of sale.
Maroc Telecom has developed a leading-edge network to offer a broad range of services to its customers. The mobile network of Maroc Telecom is based on GSM 2G technology deployed over almost all the country (98.71% of the population at year-end 2011). This coverage will again be expanded, through the Universal Service PACTE program, for which Maroc Telecom has made a commitment to cover an additional 7,338 rural locations. This GSM 2G network is completed by a 3G/HSDPA network composed of more than 3,500 base stations.
Maroc Telecom offers its customers the most recent innovations, including the roll-out in 2011 of MT-Talk, the sport Arriyadi package, and Prepaid Mobile TV. Maroc Telecom was the only telecommunications operator in the world to be ranked as one of the 100 most innovative companies by Forbes in 2011. In 2011, it also received the prize for innovations in the mobile payment category awarded by the International Association of Money Transfer Networks (IAMTM).
Maroc Telecom was presented with the « Top Performer RSE 2011 » trophy by the French the non financial rating agency Vigeo on the “business ethics” and “societal commitment” criteria.
Largest market capitalization on the Casablanca stock exchange, Maroc Telecom is 53%-owned by Vivendi. It had revenues of €2,739 million in 2011 and generated an EBITA margin close to 40%. It had 13,806 employees at the end of 2011.
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Telecoms in Brazil
GVT is the leading alternative telecommunications operator in Brazil. Active in all fixed-line telecommunications, in high-speed broadband services and in pay television, it fully controls its optical fiber networks, the most modern in Brazil, delivering up to 100 Mbps speed for broadband to the retail market, unequalled in the country. GVT operated in 119 Brazilian cities all over the country at the end of 2011 and plans to expand its network in an additional 20 to 25 cities during 2012.
GVT offers comprehensive and advanced telecommunications services in the fields of conventional telephony, broadband, Internet services, and VoIP. It launched Pay TV during the second half of 2011 using a hybrid technology that combines the broadcast of satellite television channels, several of them in high definition, with interactive services provided through its terrestrial network.
GVT is regularly praised for the quality of its customer services. In 2011, it was considered to be the best broadband provider in Brazil for the third consecutive year in 2011 and the most reliable company for fixed telephony for the second consecutive year according to the main Brazilian technology publication, INFO Magazine.
GVT is ahead of the market in terms of innovation concerning content and entertainment over the internet. It has benefited from the experience and know-how of Vivendi’s other business, developing successful partnerships with them.
GVT’s successful launch of Pay-TV has been supported by SFR and Groupe Canal+. Following a partnership with Universal Music Group, GVT offers an exclusive portal of news, music and video in streaming for broadband customers – Power Music Club, and can also be accessed via smartphones and tablets. GVT also announced a strategic partnership with Blizzard Entertainment to offer exclusive benefits to broadband customers that subscribe the Portuguese version of the on-line game World of Warcraft.
GVT is the telecoms services provider experiencing the country’s fastest growth in terms of revenues and EBITDA. GVT is the fastest growing telecommunications service provider in Brazil in terms of revenue and EBITDA. Its Compounded Annual Growth (CAGR) over the period 2006-2011 is 34% for Revenue and 40% for EBITDA. In 2011, these indicators indicated a rise of 39% in revenue growth and a rise of 38% in EBITDA (at constant foreign exchange rate), at respectively €1,446 million and €601 million. GVT had 14,549 employees at the end of 2011, a strongly-growing figure which reflects the company’s important development.
Vivendi owns 100% of GVT since 2010.
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