Vivendi is highly
aware of the need for a responsible attitude towards
developing interactive media and electronic commerce. That is
why we have taken the initiative of introducing this Internet
with Confidence Charter, in which we set forth seven main
principles, accompanied by concrete measures for our Internet
activities.
1. The Protection of
Personal Data
One of the primary benefits of the Internet is the possibility
it offers for providing personalized information. However,
basic rights should be respected when collecting and processing
personal data.
Vivendi respects your right
to privacy protection and is committed to providing its services
within a trusted environment.
Concretely, Vivendi commits to:
- Responding to your questions on
data processing;
- Informing you of our personal data
collection practices;
- Informing you of technical measures taken to secure your
personal data.
2. The Protection of Children and Assertion of a Code of
Ethics for Content
It is important to
respect the freedom of expression and the confidential nature
of private messages. It is equally important to prevent the
spread of unlawful material.
Vivendi actively supports
the search to find the right balance, especially in favor
of protecting children.
Concretely, Vivendi commits
to:
- Promoting techniques for choosing
or controlling content (filtering systems and other
selection methods);
- Cooperating with competent authorities working against
the spread of unlawful material.
3. The Respect of Intellectual Property
The
quantity of information and content available on the Internet
and the ease with which it can be circulated should not result
in the violation of intellectual property rights.
Vivendi, depending on its
activities, may implement appropriate technical and legal
measures to protect these rights.
Concretely, Vivendi commits
to:
- Informing you of your rights when
using legally protected content;
- Promoting techniques to protect
works and restrict the spread of pirated versions;
- Working together to promote best practices in content
protection.
4. The Promotion of Online Consumer
Rights
When carrying out online
operations and transactions, you should be protected by legal
security comparable to that applicable to traditional
transactions. Given the international
nature of
the Internet, Vivendi supports the development and application
of codes of conduct to encourage market players to
act responsibly.
Concretely, Vivendi commits
to:
- Supplying you with relevant
information concerning online transactions;
- Establishing online teams to answer
consumer questions;
- Promoting fair and prompt settlement of disputes.
5. The Security of Exchanges and Transactions
The need for confidence in the security of exchanges and
transactions is an essential requirement expressed by Web
users.
Vivendi is working to support
the creation of an environment that will foster the confidence
needed for the dynamic development of e-commerce.
Concretely, Vivendi commits
to:
- Using means, where necessary, to
maintain the confidentiality of your exchanges and the
security of your payments;
- Identifying and using suitable
techniques to create correct records of transactions;
- Respecting applicable consumer protection legislation.
6. A Responsible Approach to Advertising
Methods
As it
gives Web users access to personalized information and
services, the Internet has made it possible to develop new
forms of advertising methods.
Vivendi, as part of its activities,
supports the promotion and development of clear and truthful
advertising.
Concretely, Vivendi commits
to:
- Working to avoid advertising
practices that mislead children;
- Respecting the requests of Web
users who notify us that they do not wish to receive
unsolicited advertising messages by e-mail;
- Participating in the development and promotion of responsible
advertising standards.
7. Building an Effective Dialogue
To better understand your expectations Vivendi
commits to building a dialogue with individuals, associations,
companies and institutions. This Charter will evolve
to reflect the results of such dialogue.
Nous sommes intimement convaincus que
le développement harmonieux, profitable et durable
d'internet en général et du commerce électronique
en particulier, passe par le respect de ces 7 principes qui
doivent évoluer au fil du temps. C'est ainsi que nous
préparons aujourd'hui les réussites de demain.
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