Vivendi

Selma Benslimane, Director, Quality and Safety Information, Maroc Telecom
(ASDR 2010)

Sharing the quality culture

« Quality is among the priorities of Maroc Telecom, which in 2004 was one of the very first telecoms operators to receive ISO 9001 certification for the entirety of its activities. In 2010, the Group decided to give a new dimension to this quest for quality by including all its sub-Saharan subsidiaries in its total quality process.
Sotelma, Mauritel, Onatel, and Gabon Telecom have succeeded in obtaining their certification, thanks to the sharing of best practices and above all to the involvement of Human Resources, both in the subsidiaries and at Maroc Telecom. This project, launched in 2010, was completed in a year’s time and involved all the subsidiaries simultaneously for the totality of their business activities. The quality management system is a means of implementing a common policy for developing the quality of service provided to the customers within a single process of internal improvement, and in that way, setting up an ongoing, global management approach. Succeeding in bringing this project to fruition has been a fabulous human adventure, as well as a professional challenge.
The Maroc Telecom Group’s employees are from different countries and cultures, but they are all mobilized around a single project, and today all speak a common language: quality. »