28
Annual Report -
2013
-
Vivendi
Group Profile |
Businesses
| Litigation | Risk Factors
1
Other Activities
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2.3.7.4. Corporate long-distance segment
In the Corporate segment, GVT operates in more than 150 cities,
including the metropolitan areas of São Paulo, Rio de Janeiro,
Brasília, Belo Horizonte, Campinas, Santos, Salvador, Vitória and
Recife. The number of cities in the Corporate segment is higher than
the Retail segment as GVT operates in cities closer to the heart of its
operations and with a “Point of Presence” (POP – a LAN node permitting
network-to-user connections) - but does not depend on building a
local metropolitan network as is the case for retail customers. GVT’s
main competitors in this segment are the three incumbents: Oi, Vivo
(Telefonica) and Embratel (Telmex). In each of the three regions, the
strongest competitors are the local incumbent for that region and
Embratel. In addition, there are other niche markets with players such
as Diveo, Global Crossing, Transit, CTBC and Intelig (TIM).
As an Information Technology services provider, GVT also faces
competition from players such as Global Crossing, Tivit and UOL Diveo.
2.3.8.
Research and Development
In 2013, GVT did not have a Research and Development department
and did not incur any research expenses.
2.4.
Other Activities
2.4.1.
Ticketing
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2.4.1.1. Digitick
Vivendi acquired Digitick in 2010. In 2012, the Group, which originally
held 65.2% of the share capital alongside SFR (27.1%) and executive
Management (7.7%), increased its interest to 100%.
Digitick is the French leader in electronic ticketing (e-tickets) and the
only major player to offer a complete range of services across the entire
ticketing sector. It offers:
to organizers of shows and cultural and sporting events, and to their
venues, an innovative and complete way to manage their ticketing
system in real time, allowing them to optimize their receipts. For
example, Digitick arranges all ticketing services for the Eiffel Tower,
the Olympique Lyonnais, the Olympique de Marseille, the Château
de Versailles, the Réunion des musées nationaux, and the 24 Hours
of Le Mans;
to the general public, a paperless ticketing service for all these
events;
through its subsidiary zePass.com, a ticket resale platform for
individuals, which is a legal solution to the online purchase and
sale of tickets, in an effort to combat black-market activity; and
through its subsidiary Infoconcert, the leading concert scheduler in
France, the most complete concert database in France.
Tickets are available on the Digitick website
d on
organizer or affiliate websites, via mobile Internet and through partners
(including SFR LivePass), and at physical points of sale.
2013 was marked by Digitick’s new partnership with some outstanding
leading venues:
La Folle Journée
in Nantes, the OGC Nice, the Floralies
Internationales and the Paris zoological park (Zoo de Vincennes), as well
as the renewal of several major contracts.
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2.4.1.2. See Tickets
In August 2011, Vivendi acquired 100% of See Tickets.
See Tickets is ranked second in the distribution of theater and event
tickets in the United Kingdom.
The company sells its tickets on all networks, particularly online and
through mobile devices.
In 2013, it implemented electronic connections with the inventory
systems of a number of theaters aimed at streamlining the customer
experience. It accounted for over 20% of mobile transactions for the
most popular music shows. The customer self-service website logged
its first thousand bookings in October 2013.
2.4.2.
Wengo
With over 3 million visits since 2009, Wengo is the leader in phone-
based expert assistance. It recently extended its service offering to
include home delivery to customers.
Through its website
e Company offers a new
experience when shopping for professional services, the basic features
of which include: transparency in terms of prices and customer reviews,
guaranteed availability, certification, and the ability to immediately
telephone one of the 2,500 professionals listed on the platform,
24 hours a day, seven days a week.
This service is aimed at individuals as well as professionals. It helps
them to find answers in such varied fields as legal advice, business
creation, education, computers, psychology, coaching, astrology, health
and fitness.
