CROSS-REFERENCE TABLE 2013 - page 30

30
Cross-reference table -
2013
-
VIVENDI
PRODUCT RESPONSIBILITY
Performance GRI core Indicators
Performance GRI additional Indicators
Annual Report 2013 (AR 2013)
Vivendi institutional website
@
Global Reporting Initiative Guidelines (version G3.1),
MSS and TSS
Where is this information available in the Annual Report 2013
and in Vivendi institutional website?
GRI
Aspect
Indicator
Code
Description of the indicator
Customer
relations
TSS PA11
Initiatives to inform customers about product
features and applications that will promote
responsible, efficient, cost effective, and
environmentally preferable use
Chapter 2:
p
Section 1
p
Section 2.2.
p
Section 2.2.5 “
p.48
p.55
p.67
VIII.5
@
CSR > Our ten priority area for action >
>
Marketing
communi-
cations
PR6
Programs for adherence to laws, standards,
and voluntary codes related to marketing
communications, including advertising, promotion,
and sponsorship
@
CSR > Our ten priority area for action >
D-4.2
VI.6.c
VIII.2 and 4
MSS Commentary
PR7
Total number of incidents of non-compliance
with regulations and voluntary codes concerning
marketing communications, including advertising,
promotion, and sponsorship by type of outcomes
Confidential
D-4.2
VIII
G4-PR7
MSS Commentary
Media
literacy MSS M7
Actions taken to empower audiences through
media literacy skills development and results
obtained
Chapter 2:
p
Section 1.1
p
Section 2.2.1
p.48
p.55
D-5
1, 2
II.A.2
IV
VIII.5
@
CSR > Vision & Challenges > CSR Policy >
>
Customer
privacy
PR8
Total number of substantiated complaints
regarding breaches of customer privacy and losses
of customer data
Chapter 2:
p
Section 1.1.2
p
Section 2.2.5
p.48
p.67
D-4.2
1, 2
VIII.6
G4-PR8
TSS Commentary
@
CSR > Our ten priority area for action >
>
CSR > Reports & Performance >
>
Com-
pliance PR9
Monetary value of significant fines for non-
compliance with laws and regulations concerning
the provision and use of products and services
Chapter 1 : Section 3
Chapter 4:
p
Section III,
p
Section IV.3,
p.35
p.309
p.357
D-4.2
G4-PR9
Techno-
logy appli-
cations
TSS TA4
Disclose any estimates of the rebound effect
(indirect consequences) of customer use of the
products and services listed above, and lessons
learned for future development. This may include
social consequences as well as environmental
Not reported
1...,20,21,22,23,24,25,26,27,28,29 31
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