CROSS-REFERENCE TABLE 2013 - page 29

29
Cross-reference table -
2013
-
VIVENDI
PRODUCT RESPONSIBILITY
Performance GRI core Indicators
Performance GRI additional Indicators
Annual Report 2013 (AR 2013)
Vivendi institutional website
@
Global Reporting Initiative Guidelines (version G3.1),
MSS and TSS
Where is this information available in the Annual Report 2013
and in Vivendi institutional website?
GRI
Aspect
Indicator
Code
Description of the indicator
Techno-
logy appli-
cations
TSS IO6
Policies and practices with respect to Specific
Absorption Rate (SAR) of handsets
Chapter 2 : Section 2.2.5
p.67
D-4.2
7, 8
VI.1
VIII.1
@
CSR > Our ten priority area for action >
Product
and
service
labeling
PR3
Type of product and service information required
by procedures, and percentage of significant
products and services subject to such information
requirements
Chapter 2:
p
Section 2.2.
p
Section 2.2.5
p.55
p.67
D-4.2
8
VIII.2
VI.6.c
G4-PR3
@
CSR > Our ten priority area for action >
>
PR4
Total number of incidents of non-compliance
with regulations and voluntary codes concerning
product and service information and labeling,
by type of outcomes
Confidential
D-4.2
G4-PR4
PR5
Practices related to customer satisfaction,
including results of surveys measuring customer
satisfaction
Chapter 2:
p
Section 1.1.4
p
Section 2.2.1
p
Section 2.2.3
p.49
p.55
p.64
D-2.1
II.A.14
VIII
G4-PR5
@
CSR > Vision & Challenges > CSR Policy >
CSR > Our ten priority area for action >
CSR > Reports & Performance >
>
Customer
relations TSS PA8
Policies and practices to publicly communicate on
EMF related issues. Include information provides
at points of sales material
Chapter 2 : Section 2.2.5
p.67
D-4.2
VI.2.a and
6.c.
VIII.2
@
CSR > Our ten priority area for action >
CSR > Reports & Performance >
>
>
TSS PA9
Total amount invested in programmes and
activities in electromagnetic field research. Include
description of programmes currently contributed to
and funded by the reporting organisation
Chapter 2 : Section 2.2.5
p.67
D-4.2
9
VI.1.a and 4
@
CSR > Our ten priority area for action >
CSR > Reports & Performance >
>
>
TSS PA10
Initiatives to ensure clarity of charges and tariffs
Chapter 1:
p
Section 1
p
Section 2
p.05
p.15
VIII.2
@
CSR > Our ten priority area for action >
1...,19,20,21,22,23,24,25,26,27,28 30,31
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