Cross-reference table 2014

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PRODUCT RESPONSIBILITY
Cross-reference table 2014 VIVENDI
Annual Report 2014 (AR 2014) @ Vivendi institutional website 26
SPECIFIC STANDARD DISCLOSURES
GRI Guidelines (version G4)
including the Media Sector Supplement (MSS) Where is this information available in the Annual Report 2014
and in Vivendi’s institutional website?
OECDGuidelines
GRI Aspect Indicator
Code Description of the indicator
Product
and Service
Labeling
G4-PR3
Type of product and service information required by
the organization’s procedures for product and service
information and labeling, and percentage of significant
product and service categories subject to such
information requirements
Chapter 2:
p Section 2.2.1.2.2 ”
p Section 2.2.1.4 ”
p. 52
p. 54 D-4.2 VIII.2 & 8
MSS Commentaries @ CSR > Our Eight Priority Issues >
>
G4-PR4
Total number of incidents of non-compliance with
regulations and voluntary codes concerning product
and service information and labeling, by type of
outcomes
See MSS M5 D-4.2 VIII
G4-PR5 Results of surveys measuring customer satisfaction
Chapter 2:
p Section 1.1.4 ”
p Section 2.2.3 ”
p. 18
p. 57 D-2.1 II.A.14
VIII
@ CSR > Our Eight Priority Issues >
CSR > Reports and Performance > Key Indicators >
Marketing
Communi-
cations
G4-PR6 Sale of banned or disputed products
Chapter 2:
p Section 2.2.1.2.2 ”
p Section 2.2.5.3 ”
p. 52
p. 61
D-4.2 VIII
@
CSR > Our Eight Priority Issues >
>
CSR > Reports and Performance > Key Indicators >
G4-PR7
Total number of incidents of non-compliance with
regulations and voluntary codes concerning marketing
communications, including advertising, promotion, and
sponsorship, by type of outcomes
Chapter 2, Section 2.2.5.3 ” p. 61
D-4.2 VIII
MSS Commentary @ CSR > Reports and Performance > Key Indicators >
Media Literacy MSS M7 Actions taken to empower audiences through media
literacy skills development and results obtained
Chapter 2:
p Section 1.1.1 ”
p Section 1.2.4 ”
p Section 2.2.1.2.1
p Section 2.2.1.3.2 ”
p. 42
p. 45
p. 51
p. 53
D-5 1, 2
II.A.2
IV
VIII.5
@
CSR > Vision and Challenges >
CSR > Our Eight Priority Issues >
>
>
CSR > Reports and Performance > Key Indicators >
Customer
Privacy G4-PR8
Total number of substantiated complaints regarding
breaches of customer privacy and losses of customer
data
Confidential D-4.2
D-5
1, 2 VIII.6
Compliance G4-PR9
Monetary value of significant fines for non-compliance
with laws and regulations concerning the provision
and use of products and services
Chapter 1, Section 3 ”
Chapter 4:
p Section III, Note 26
p Section IV.3, Note 25
p. 32
p. 282
p. 324
D-4.2