15
Non-Financial Indicators Handbook -
2013
-
VIVENDI
Societal Indicators
4
Vivendi’s Three Strategic Issues relating to Human Rights
4.1.3.2.
Facilitating Accessibility of Offers, Products
and Content
Vivendi aims to facilitate access to cultural content and to information
and communications technologies, so that the most isolated audiences,
whether as a result of living in remote areas (please refer to
Section 4.2.3. p.19), their age or their financial situation, can all have
their share of the benefits of the digital revolution. One of the prevailing
concerns of the Group’s subsidiaries is to combat the digital divide by
developing specific offerings and services.
Initiatives in favor of accessibility of offers, products
and services
GRI
UNGC
OECD
EC9, MSS M4, TSS
PA1, PA3
1, 2
II, IV
Canal+ Group’s channels are committed in the area of accessibility to
content. They already offer their subscribers two systems: subtitles
for those who are deaf or hearing-impaired, and audio-description
for those who are blind or visually-impaired. Since June 2012, Polish
children who are hearing-impaired have been able to watch cartoon
series in sign language on the MiniMini+ and teleTOON+ channels.
Universal Music Group develops digital music services in the
territories where it is present, which facilitates access to its
offerings. UMG’s digitalization of its exceptional catalog of music
works is a privileged means of accessing thousands of recordings
no longer available on physical media.
In Brazil, high-speed Internet is considered an opportunity to access
knowledge and as a key to social mobility for the middle class.
According to the latest study by the Brazilian Institute of Geography
and Statistics (IBGE) based on data dating from 2011, the middle
class is the class that uses the Internet the most. GVT applies
special rates to low-income customers.
GVT also offers billing in Braille and a customer service suited to
customers who are deaf or hearing-impaired.
SFR is strongly involved in adapting and improving accessibility
to radiocommunication services for people with a disability.
Since 2005, it has been a signatory to the Charter “Facilitate access
to mobile telephony by the people with a disability” of the French
National Union for the Social Integration of the Hearing-impaired
People (Unisda), and, since 2011, to the Charter of Voluntary
Commitments of the operators of the French Telecommunications
Federation, in order to facilitate access by the disabled to electronic
telecommunications services.
For the second consecutive year, SFR won the Disability Matters
Award for its partnership with the Jaccede.com association.
The “Jaccede Mobile” application facilitates daily use by persons
with reduced mobility by offering a collaborative guide containing
more than 27,000 accessible locations and points of interest.
Since 2009, the Téléphonie solidaire program has provided
educational support to low-income persons with financial difficulties
to help them manage their mobile telephony expenses. In 2012, more
than 2,500 persons benefited from this program. In 2013, SFR and
Emmaüs Défi worked on making the Téléphonie solidaire program
(now Connexions solidaires) available nationwide, with the opening
of welcome centers in Grenoble, Marseilles, Lens and Saint Denis.
The number of beneficiaries at year-end 2013 was nearly 4,000.
In order to enable populations to cross cost-barriers and facilitate
their access to telephony and the Internet, Maroc Telecom and
its subsidiaries are focusing all their capacities for innovation on
continually enhancing their range of products and services. They
maintain a voluntary price reduction policy that applies to all
offerings: mobile, fixed and Internet.
Maroc Telecom is also continuing to strive for the democratization
of Internet use for schools and universities. It is the chief contributor
to the national programs Génie, Injaz and Nafid@, which have the
common goal of promoting access to ICTs and their appropriation
by the school community. Maroc Telecom has enabled nearly
50,000 students and nearly 178,000 teachers to obtain high-
speed Internet at reduced rates (in 2013 alone, including nearly
15,000 students and more than 21,500 teachers), thus raising
Maroc Telecom contribution to 59% and 70% of these programs,
respectively.
Students also benefit from reduced rates for laptops provided
by Maroc Telecom.
