20
Non-Financial Indicators Handbook -
2013
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VIVENDI
Societal Indicators
4
Relations with Stakeholders
4.3.
Relations with Stakeholders
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4.3.1. Conditions for Dialog
Consultation with stakeholders is the core focus of Vivendi’s CSR policy
(please refer to AR 2013 Section 1.1.3. p. 49 and Section 1.2.4. p.52).
The consultation process establishes a general framework that each of
the subsidiaries adopts and maintains locally with its own stakeholders.
Means of dialog with stakeholders
GRI
UNGC
OECD
4.16, SO1,MSS
M6, PR5
1, 2
II.A.3 and 14, IV,
VIII, IX.5
In 2013, the subsidiaries maintained a steady and constructive dialog
with stakeholders (information on the dialog of the telecom subsidiaries
in relation to radio frequencies is found in Section 4.5.2.3. p. 26).
In June 2013, Canal+ Group organized in France a consultation
plenary meeting with consumers’ associations and the presence
of a mediator and corporate executives. It should be noted that the
number of investigation files sent by the associations to Canal+ Group
is constantly falling, down from 1,023 in 2011 to 509 in 2013.
UMG has identified its principal stakeholders and embarked on
active, open and cooperative interaction with them (artists and their
managers, retailers, digital platforms, streaming services, national
and European authorities). Relations, business negotiations and
interaction with each of these groups are adapted and carried out
locally by the heads of the Group’s companies around the world.
GVT has identified its principal stakeholders (consumer associations,
unions, local communities, NGOs, municipal, state and federal
regulatory and government agencies) and is highly attentive
to their views and needs. The company has specific teams
dedicated to these relationships (the mediator, human resources,
communications, and institutional relations departments). The teams
hold regular meetings and events or discussion forums.
Thus, GVT has taken part in PROCON meetings and meetings with
Anatel (Brazil’s telecommunications regulatory agency), with the
aim of expanding its business to new cities in Brazil. The operator
also participated in the “Dialog Era” forum, which brings together
customer rights associations, the Federal Government and Anatel.
SFR bases its CSR policy on a close relationship with its
stakeholders (customers, consumer associations, disability
associations, employees, social partners, suppliers, start-up, social
entrepreneurs, the educational world, the public arena and civil
society). In 2013, 16 discussion and information meetings were
held with consumer associations. In addition, SFR meets with the
national representatives of certified consumer associations and
takes part in consultations within the National Consumers’ Board
and other working meetings set up by the government, and in joint
consultative meetings organized by the French Telecommunications
Federation.
Maroc Telecom also meets regularly with its stakeholders, such
as civil society, customers (through customer satisfaction surveys),
the regulator, and competitors (within the Moroccan Association of
Telecommunications Professionals (MATI), which is chaired by the
Chairman of Maroc Telecom).
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4.3.2. Philanthropic Initiatives and Community Involvement
Since 2008, as a Group, Vivendi has supported social initiatives for
disadvantaged young people through its Create Joy program. With a
constant budget since its creation, this program enables young people
in difficult circumstances to develop by working as part of joint cultural
projects associated with the Group’s businesses, including film-making,
training in digital tools, musical awareness-raising,etc.
In 2013 Create Joy supported more than 30 charitable projects in France,
Great Britain, the United States, Brazil, Morocco, Mali and Burkina Faso,
benefitting more than 100,000 young people.
Each of the business units implements its own programs. In 2013,
this represented a total budget of more than €20.5 million spent on
community action.
Consolidated budget (excluding Vivendi SA) allocated
to enterprise foundations, solidarity programs
and sponsorship actions (in Euros)
GRI
UNGC
OECD
EC1, EC8, EC9, SO1 1
II.A.3 and 4, IV, IX.5
2013
2012
Consolidated data
More than
20.5 million
More than
19 million
Canal+ Group offers financial, personnel or publishing support to
numerous organizations: the Canal Foundation for Cinema (designed
in particular to assist the network of small operators), Flying Doctors
(working on healthcare development in Africa), Solidarité Sida
Afrique (agency combating AIDS in Africa), Les Toiles enchantées
and Flamme Marie Claire. In April 2013, Canal+ featured Sidaction
in its programs, using testimonials, news reports, fund-raising
