27 / 28
Product
Responsibility (PR)
PRODUCT RESPONSIBILITY
Environment (EN) Labor Practices and Decent Work (LA) Human Rights (HR) Society (SO) Economy (EC)Cross-reference table
2015
VIVENDI
Annual Report 2015 (AR 2015)
@
Vivendi institutional website
27
SPECIFIC STANDARD DISCLOSURES
General Standard Disclosures GRI Guidelines (G4 version)including the
Media Sector Supplement (MSS)Where is this information available in the Annual Report 2015
and in Vivendi’s institutional website?
Art. 225 French
Grenelle II law
UN Global Compact
principles
OECD Guidelines UNGP on Business and Human Rights Reporting FrameworkGRI Aspect
Indicator
code
Description of the indicator
Product and
Service Labeling
G4-PR3
Type of product and service information required
by the organization’s procedures for product and
service information and labeling, and percentage
of significant product and service categories
subject to such information requirements
Chapter 2:
p
Section 3.1.1.2.2
“Protecting Young Audiences”p
Section 3.1.1.4
“Valuation and Protection of Personal Data”p. 67
p. 69
D-4.2
VIII.2 & 8
MSS Commentaries
@
CSR > Our Eight CSR Priority Issues >
Empowerment and Protection of Young People in their Use of Digital Media>
Valuation and Protection of Personal DataG4-PR4
Total number of incidents of non-compliance
with regulations and voluntary codes concerning
product and service information and labeling, by
type of outcomes
See MSS M5
D-4.2
VIII
G4-PR5
Results of surveys measuring customer
satisfaction
Chapter 1, Section 1.5.7
“Creating Value for Customers”Chapter 2, Section 3.1.3
“Relations with Stakeholders”p. 25
p. 72
D-2.1
II.A.14
VIII
Marketing
Communications
G4-PR6
Sale of banned or disputed products
Chapter 2:
p
Section 2.1.3.3
“Children’s Rights are part of Human Rights”p
Section 3.1.1.2.2
“Protecting Young Audiences”p. 57
p. 67
D-4.2
VIII
@
CSR > Our Eight CSR Priority Issues >
Empowerment and Protection of Young People in their Use of Digital Media>
Vigilance in Conducting BusinessCSR > Reports and Performance > Key Indicators >
Societal IndicatorsG4-PR7
Total number of incidents of non-compliance
with regulations and voluntary codes concerning
marketing communications, including advertising,
promotion, and sponsorship, by type of outcomes
See MSS M5
D-4.2
VIII
MSS Commentary
Media Literacy MSS M7
Actions taken to empower audiences through
media literacy skills development and results
obtained
Chapter 2:
p
Section 1.2.4
“Dialog with All the Group’s Stakeholders”p
Section 2.1.2.1
“Media’s Contribution to Forming Opinions”p
Section 3.1.1.2
“Empowering and Protecting Young People in their Use of Digital Media”p. 53
p. 56
p. 66
D-5
1, 2
II.A.2
IV
VIII.5
C5.1
@
CSR > Our Eight CSR Priority Issues >
Empowerment and Protection of Young People in their Use of Digital MediaCSR > Reports and Performance > Key Indicators >
Societal Indicators Vivoice CSR web radioCustomer
Privacy
G4-PR8
Total number of substantiated complaints
regarding breaches of customer privacy and
losses of customer data
Confidential
D-4.2
D-5
1, 2
IV
VIII.6
C6.4
Compliance
G4-PR9
Monetary value of significant fines for non-
compliance with laws and regulations concerning
the provision and use of products and services
Chapter 4:
p
Section III Note 23
“Litigation”p
Section IV.3 Note 25
“Litigation”p. 268
p. 311
D-4.2