GVT was recognized by Frost & Sullivan with the “2013 Customer Value Leadership Award” for Telecommunications Services in Brazil. The prize took into consideration GVT’s global product portfolio, including the value-added services offered on its expanding television service, such as on-demand services and applications, and the company’s practices in customer relationship management.
On awarding this prize, which was received by Ricardo Monteiro, GVT’s Director of Communication, Frost & Sullivan stated: “GVT is considered to be a pioneer in anticipating rapid changes in customer behavior and preferences. The capacity to leverage its assets for delivering better customer support and quality of service is another important factor that can be attributed to GVT’s leadership in customer value within the Brazilian space.”
The prize considered criteria such as innovation, mobility and diversity of products and recognizes the company’s efforts in improving value to consumers while creating long-term relationships with customers. The performance measurement was done through in-depth interviews, analyses and third party research to identify best practices in the industry.
